TAPI support for ContactPad is under review, hopefully we will have a TAPI plugin soon.
We looked into TAPI last year but decided not to move on with it.
The main reason is that TAPI is old and complicated technique. We want ContactPad to be an app that is easy to install and configure.
Secondly the integration with snom deskphones work very well. So we though - why invest a lot of time in supporting every other phone? We think that snom phones are high quality products and they have a big market share.
Could you please describe why the current integration with snom phones do not work for you? Maybe we can find a solution for you and your customers. You are welcome to email me at firstname.lastname@example.org.
Thanks and regards,
Jim /ContactPad team
Sugar CRM integration for ContactPad will be available soon. Stay tuned :-).
We have not had enough demand to develop a plugin for Sugar CRM yet. If you are interested in a quote for developing such a feature for you, please send me an email (email@example.com) and I will get back to you.
We already have the functionality to direct dial any selected phone number with a user defined key or key combination. This works not only in Outlook but in any program where you can select a phone number.
To use this feature, you need to set your desired hotkey for direct dialing in ContactPad's settings.
When this is done, you just select the phone number, hit the key and ContacPad will dial the number for you.
And yes, ContactPad is ready and works perfectly with Outlook 2010. We recommend to use the 32-bit version of Outlook with ContactPad.